A well-organized reservation system allows users to ensure a steady flow of guests into the property.
1. On the Settings Dashboard page, click the “Calendar” button to make a reservation.
2. Click anywhere on the Reservation calendar and the “NEW RESERVATION” box will appear.
3. Choose the preferred date and time. Click the number “1 or 2” button for the number of guests.
4. Put any related notes in the space provided and click the “Confirm” button when done.
5. Choose the corresponding CATEGORY and TREATMENT by clicking the drop-down arrows.
6. All available rooms will show according to the least utilized room. Click the room to be assigned for the guest.
7. All available therapists will show according to their least utilized hour. Click the therapist to be assigned for the guest.
8. In the Pricing Model part, the user can find the prices and discounts. Prices will show in Regular, Peak, or Off-Peak rates. If it’s complimentary, click the “Make Complimentary” button. Click the “%” or “$” button for a discount. It can be applied by percentage or by amount. Special Offers will also show. Just click the button if the guest will avail of the offer and the price will be automatically added.
9. Click the “Save Treatment Details” to finish or “Discard” to cancel the booking.
10. Click the “Add Treatments” button to book another treatment. Or click the “Next” button to proceed with the booking. Note that the treatment price is summarized at the bottom.
11. Choose the guest’s name on the box. For returning guests, the profile can be searched by Name, Email, or Phone Number. For a new guest, choose the “+ Add New” button and fill in guest details to save the guest profile.
12. The total number of guests will appear on the top. Click the “Next” button to proceed.
13. The system will show Guests and Treatment details. Turnaround times are preset to 15min but the user can prolong or shorten the time. Click the “Confirm” button when details are correct.
14. The booking will show in the Reservation Calendar. Click the booking to see the details.
15. Put the cursor on the button to see any notes.
16. Note the below icons.
The check icon confirms the reservation. Meaning the receptionist provided a reminder call/email/SMS to the guest before the booking and the guest confirmed the booking.
The information icon for the reservation and guest notes
The trash icon deletes the booking
The X icon exit the Reservation box
On the bottom of the Reservation box, display the date and time when the booking was created.
Quiz – Choose the correct answer.
1. What is the Pricing model available?
a. Based, Peak, Off-peak
b. Regular, Peak, Off-peak
c. Regular, Peak hour, Off-peak hour
2. To make the booking complementary treatment, which button do you have to click on?
a. Complimentary
b. Make Complimentary
c. Give discount
3. On the calendar page, what is the pink color stand for?
a. Reserved booking
b. Check-out booking
c. Check-in booking
If you need further assistance, please send an email to helpdesk@spa-tx.com