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KPI Complimentary

The KPI Complimentary provides a summary of treatments that have been provided to the guest without paying anything. This is normally offered for VIP guests (for marketing purposes), recovery service from the unsatisfied guest at any special arrangement that has been approved by the spa manager.

 

 

1. On the Settings Dashboard page, click the “Reports” button.

 

2. Click the “KPIs” button and the list of available KPIs will be displayed. Click the “Complimentary” button to show the reports.

 

 

3. Click the calendar button to choose the preferred date you wish to view, and then click the “Apply Dates” button.

 

 

4. The Complimentary Quantity displays the number of turns away guests for the day.

 

 

5. The next table graph is the Complimentary Revenue. Here you can see how much is your complimentary revenue per category by using the “Filter” button.

 

 

6. The total Complimentary Hours can also be filtered by category.
Quiz – Choose the correct answer.

 

1. What best describes the Complimentary treatment?
a. Treatment for VIP guest
b. Treatment for very demanding guest
c. Treatment for the guest without paying any amount, for any reason.

2. How can we know the total hours of complimentary massage treatment?
a. Go to the “Complimentary Hours” report and filter by Massage
b. Go to the “Complimentary hours”
c. Go to the “Treatment report” and filter by Massage

3. Possible reason why we offer complimentary service?
a. Service recovery
b. Trial treatment for marketing purpose
c. Both a and b

 

 

If you need further assistance, please send an email to helpdesk@spa-tx.com