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KPI Turnaway

The KPI Turnaway gives you an insight into how many turn-away guests you have and how much revenue you are supposed to earn. These reports are important for us to know how we can arrange the therapist’s schedule and how to allocate rooms accordingly.

 

 

1. On the Settings Dashboard page, click the “Reports” button.

2. Click the “KPIs” button and the list of available KPIs will be displayed. Click the “Turnaway” button to show the reports.

 

 

3. Click the calendar button to choose the preferred date you wish to view, and then click the “Apply Dates” button.

 

 

4. The Turnaway Quantity displays the number of turned away guests for the day.

 

 

5. The next table graph is the Turnaway Revenue. Here you can see how much is your Turnaway revenue per category by filtering the category.

 

 

6. The Turnaway Revenue vs. Total Revenue displays the comparison between the 2 revenues. You can select the category by using the “Filter” function.

 

 

Quiz – Choose the correct answer.

 

1. What is the turnaway quantity?
a. This is the number of guests on the waitlist.
b. Total hours of turndown service.
c. Booked treatment quantity

2. Can we filter the treatment category in the Turnaway revenue vs Total Revenue?
a. Yes
b. No
c. Maybe

3. What are the 2 reports under KPI Turnaway?
a. Turnaway revenue and Turnaway Quantity
b. Turnaway revenue vs Total quantity
c. Total quantity and Total revenue

 

 

If you need further assistance, please send an email to helpdesk@spa-tx.com